In 2016, Norton Healthcare needed a provider compensation solution that could scale with their fast-growing organization while delivering the level of accuracy required in less time and with less effort. At the time, the organization had just under 1,000 providers, was growing rapidly, and was still managing provider compensation in Excel.
Norton Healthcare was looking for a solution that could reduce risk, improve confidence in provider compensation data, and support growth without requiring more manual effort. They also needed a strategic partner that could tailor the solution to the complexity of their compensation models and data requirements.
Hallmark implemented the Physician Enterprise solution to aggregate provider compensation data from all systems of record—including contract management, payroll, time and attendance, scheduling, and EMR—and automate compensation evaluation, calculation, and adjudication. By bringing compensation-related data into a single system, Norton Healthcare gained a more efficient, accurate, and reliable way to manage provider compensation as the organization grew. Today, they employ over 1,500 medical providers and approximately 2,000 total physicians.
By consolidating provider compensation data, automating manual processes, and making information easier to access and act on, Norton Healthcare moved from a labor-intensive spreadsheet process toward a more coordinated and scalable compensation strategy.
The result was not only better accuracy and efficiency, but a stronger foundation for future modeling, operational agility, and physician compensation management as the organization continues to grow and complexity continues to increase.
