Watch On Demand: See Through the $900B Black Box
In this discussion, leaders from Hallmark, Bryan Health, Mass General Brigham, and Ballad Health Medical Associates share how health systems are improving workforce visibility and decision-making
“Hallmark has given us the ability to come up with solutions quicker and get things done faster. Anything we have asked them to do, they have done and come out with an amazing product in the end.”
“When our workforce is happy when they’re at work, that’s how we get the best patient care. Hallmark helps us be flexible and adapt to what our workforce is asking for.”
“In less than two years, we reduced contract labor spend by $4M and decreased reliance on travel nurses by nearly 40%. Growing our internal resource pool to over 110 nurses has driven more than $2.3M in cost avoidance to date.”
"We looked at a lot of vendors, but Hallmark I considered the Cadillac of all the ones we looked at. They have all the bells and whistles."
“Workforce needs are constantly changing, and staying market competitive requires regular adjustments to our compensation strategy. Managing that complexity would be incredibly difficult without Hallmark.”
Healthcare’s workforce is both your most critical asset and your largest expense. Yet the decisions that shape it live across systems of record each telling only part of the story.
The result
Staffing decisions made locally and reactively
Limited visibility into cost, capacity, incentives, and risk
Frustrated, burnt-out clinicians, thin margins, and unstable operations
Hallmark changes the workforce operating model. We connect fragmented data into a single, real‑time view and give leaders the tools and support to act on it strategically.
Reactive utilization exacerbates shortages, while lack of flexibility damages morale and hastens attrition.
The U.S. could face a shortage of up to 124,000 physicians by 2034. (AAMC)
Outdated processes and manual workflows reduce valuable time at the bedside.
30%+ of nursing time is lost to administrative work. (McKinsey)
The industry is changing fast. Manual workflows and status quo IT systems cannot keep up.
80% of leaders cite workforce as a top risk. (ACHE)
Healthcare environments often struggle with fragmented, biased, or incomplete datasets.
(HIMSS)
Healthcare’s workforce is both your most critical asset and your largest expense. Yet the decisions that shape it live across systems of record each telling only part of the story.
The result
Staffing decisions made locally and reactively
Limited visibility into cost, capacity, incentives, and risk
Frustrated, burnt-out clinicians, thin margins, and unstable operations
Hallmark changes the workforce operating model. We connect fragmented data into a single, real‑time view and give leaders the tools and support to act on it strategically.
We understand that no two systems have the exact same needs. Healthcare’s Workforce Operating System comes with a deep bench of experts who partner with clients to customize, implement, deliver, and optimize each unique solution. Our services teams become an extension of yours, remaining actively engaged to provide strategic and hands-on support designed to maximum ROI.
Chief Technology Officer
Reduction in
overtime and premium spend
Reduction in
labor-driven capacity challenges
Reduction in
contract labor
Reduction in
compensation errors
What was once a black box becomes visible and actionable. The result: healthier operating margins, fewer reactive decisions, an engaged workforce, and the conditions for best patient outcomes, safeguarded.
Hallmark has revolutionized our workforce management. We have optimized staffing, reduced costs, and improved patient care.
Hallmark has revolutionized our workforce management. We have optimized staffing, reduced costs, and improved patient care.
Hallmark has revolutionized our workforce management. We have optimized staffing, reduced costs, and improved patient care.
Design and operate a workforce that can flex with demand, without burning out your people.
Solutions include:
> Demand Forecasting
> Rate Management
> AI-Enabled Resourcing
> Vendor Management
> Intelligent Shift Collaboration
> Resource Intelligence
Align compensation, contracts, and productivity around what matters most. Physician enterprises carry outsized influence on access, growth, and quality but are often run on manual comp models and static contracts. Hallmark gives leaders a single view across incentives and performance.
Solutions include:
> Compensation Automation
> Real‑time Benchmarking
> Provider Alignment
> Modeling and Forecasting
> Compliance Management
> Contract Management
For the typical health system, every 1% improvement in labor expense management drives 16% improvement in overall margin expansion.
