“We knew we weren't going to get more FTEs as far as administrative support to do this type of work, so we needed a better tool that would allow us to be more efficient with our current staff.”
Director, Float Pool Program
As its flexible workforce expanded across 90+ hospitals, this multi-state health system needed a more scalable way to manage internal and contingent talent. Existing manual processes made it increasingly difficult to contain labor and operational costs while meeting staffing needs. The organization needed a more efficient approach that could support continued growth.Â
Serving 30 million people across 22 states through 90+ hospitals, the health system saw its flexible workforce grow from 350 to more than 1,400 internal and contingent clinicians in just two years. At the same time, the organization was supporting more than 3,200 resources across 15 regional float pools.Â
As the program expanded, nearly two dozen tracking lists and manual workflows became difficult to maintain. Managing open needs required significant administrative effort, and the organization needed a solution that could scale with its growing workforce.Â
The organization’s previous approach to managing open staffing needs had become too labor- and time-intensive. Manual processes, duplicate effort, and the inability to effectively manage both internal and contingent resources made it clear a new approach was needed. With no plans to add administrative staff, the health system sought a platform that would help its existing team work more efficiently.Â
The organization implemented Hallmark’s Internal Resource Pool (IRP) to manage float pool scheduling before expanding to the Vendor Management System (VMS) to source and manage agency-supplied contract nurses.Â
Working together, the two solutions enabled the health system to prioritize internal resources before engaging external agencies. They automated sourcing and staffing, integrated with the organization’s core software, and provided the reporting and insights needed to support more informed decision-making.Â
Hallmark helped the organization:Â
Hallmark helped position the health system for continued growth with a more scalable workforce management approach. With the right technology in place, the organization is well positioned to expand its workforce management program while managing operations more effectively.Â
